In our toolbox we bring specific actions and processes that help us organize how to deliver on the complex task of bridging the gap between your business strategy, the WHY, and the systems and abilities that help you perform your mission. the HOW.

We apply our extensive experience managing and executing change for our clients to close the execution gap, establishing robust transformation programs that drive value at scale. With our clients we co-create actionable approaches to deliver across people, processes and technology. Successful program co-creation includes some core elements that can be delivered as parts or in their totality.

Strategy

Strategic Planning & Advisory

Identify North star and business value models around customer & commercial excellence, emphasizing industry trends and best practices.

Business Process & Capability Mapping

Translate the vision and models into customer journeys, business processes and to-be capability maps to deliver on the strategic objectives.

Organizational Readiness & Change

Identifies key change needs, assesses readiness and prioritizes roadmap to establish program governance and operating model. We focus on enabling your people to lead and own the transformation.

Implementation

Omnichannel Stakeholder Experience

Build digital experiences that focus on people-centric processes and making the employee and customer effort as low as possible.

Rapid & continuous capability delivery

Solution blueprinting, rapid prototyping and continuous delivery to execute on roadmap at speed. Think big, start small and scale fast.

Elevating Sales Performance

Our seasoned team specializes in delivering top-tier Sales Cloud implementations, catering to our clients’ unique needs. We excel in configuring both out-of-the-box features and crafting tailored, guided selling applications utilizing Lightning Components, along with advanced Sales Consoles. With our expertise, your salespeople will be equipped to make an impactful difference in every interaction.

Deliver Effortless Customer Service

Make customer support easy for your employees and your customers. Our experts design and implement omnichannel support processes that empower your support agents to solve customer issues swiftly. This translates to more loyal customers, cost savings, and enhanced operational efficiency.

Elevate Efficiency and Amplify Revenue

Revenue Cloud is your key to enhancing efficiency and adding quality assurance to your offers. This tool offers control and guidance throughout your sales process, ensuring streamlined quoting. Partner with our seasoned team to optimize your revenue, drive growth, and see your organization thrive.

A Journey to Enhanced S&OP, Efficiency and Profitability

This customer-centric solution empowers manufacturers to gain valuable insights, optimize production, and foster collaboration throughout the manufacturing process. We help our customers address key challenges like forecasting accuracy and supply chain management, offering account-based forecasting, product-based forecasting and real-time Capacity Planning based on fulfillment of frame-agreements. Einstein Analytics provides actionable insights, while fostering collaboration between sales and operations teams reduces delays and enhances customer satisfaction. The partner community further promotes transparency and collaboration across the supply chain. Salesforce Manufacturing Cloud is the key to digital transformation, driving growth, customer relations, and production optimization for the manufacturing industry.

Your customers want to do business with you on their terms. E-commerce is the new B2B standard and with our vast experience in this field you can significantly decrease customer effort whilst freeing up time for your employees. Let the customer manage buying and re-ordering themselves. Benefit from best practices, making it effortless for the customer, increasing the value you offer them.

Engage all stakeholders

Experience Cloud, formerly Community Cloud, is the portal to engaging customers, partners, and employees efficiently. We create 24/7 engagement hubs that boost involvement, improve onboarding, self-management, requesting and consuming services, foster transparency, trust and lasting connections.

Build an App for that

Platform simplifies complex business processes and automates tasks. By streamlining app development on the Salesforce data model, you build apps that are meant to engage and enrich the data you already have natively in Salesforce. App Cloud empowers you to tackle your app backlog and build people-centric applications for your employees, customers and partners.

Become a Compostable Enterprise

A composable enterprise is one that leverages a modular and flexible architecture, allowing you to assemble and reassemble different components or services to meet your specific business needs. We help organizations achieve a composable enterprise by providing the tools and platform needed for connecting, integrating, and orchestrating various systems and applications, making it easier to create and manage a flexible and responsive IT environment.

Align Marketing and Sales in a whole new way with Marketing Cloud Account Engagement. Understand prospect, leads and increase your conversion and win rate. Tap into analytics to understand not only what drives traffic, but which campaigns translate to real revenue. Marketing Cloud offers personalized experiences on an unprecedented scale. Achieve business success with engagement, personalization, intelligence, and data insights.

Measure what Matters

You cannot measure what you do not track. You cannot manage what you do not measure. Consumption and usage creates data, data drives decisions. With all this data it can become difficult to make sense of it all. Allow our data & analytics experts to help you make sense of it, so you can be a decision-making champion, focusing on what matters.

Manage

Managed Service

Unlock the full potential of Salesforce with our Managed Services. As your business evolves, so should your Salesforce solution. We’re here to ensure your Salesforce instance is always optimized for your current needs with scalability in mind. Our team conducts thorough audits, identifies areas for improvement, and ensures proper standards are met for backlog prioritization, why and how new functionalities should be delivered, CI/CD and production setting. With a focus on continuity, knowledge sharing, and cost optimization, we’re your partners in maximizing Salesforce’s benefits.

CoE & Operating Model

Unlock the full potential of your Salesforce program with Y4’s Center of Excellence (COE) and Operating Model consulting services. We understand the common challenges organizations face when aligning their IT initiatives with business processes, such as accumulating technical debt, fostering knowledge sharing, and executing service delivery effectively. Our approach to CoE provides a central governing framework, embracing Agile methodology and continuous delivery to disrupt traditional operational models. By aligning leaders, reducing misalignment, creating trust between IT and Business, and implementing an effective operational model, we help you consolidate activities and drive continuous value in your Salesforce program. With community-based design thinking and knowledge-sharing mechanisms, we ensure that your organization operates at its highest potential, delivering business success and innovation.

DevOps & CI/CD

We deliver quality, secure, and reliable solutions for internal and external use, using the principle of rapid prototyping, continuous deployment, delivering value at a fraction of the time and cost. We specialize in the Salesforce domain of DevOps & CI/CD. We follow modern, fast and scalable principles for innovating and deploying software and applications to an organization’s users.